Northumbrian Water Social Tariff

We collect water charges as part of your rent charges, unless you have a water meter. There are a number of options if you are having difficulties with this charge or need additional support from Northumbrian Water.

Water meter

You can apply for a water meter to be installed direct through Northumbrian Water. If you do not use a lot of water this may be a more affordable option for you.

You can check to see if this would save you money by using the water use calculator on the Northumbrian Water water meter webpage [external link].

Low Income Discount scheme

Over the last 2 years we have helped our tenants to access over £572K in additional money from Northumbrian Water to help towards their water charges.

To check your initial eligibility for this discount, contact our Tenancy Sustainment team who can check your eligibility and help you make a claim.  Further information about the scheme is available on the Northumbrian Water discount scheme webpage [external link].

Priority Service

Northumbrian Water offer a priority service to those who need extra support due to age, disability, mobility issues, illness, mental health, life changes, communication needs, or have children under five.

You can find out more in the Northumbrian Water priority services webpage [external link], or contact our Tenancy Sustainment team.