Level 2 diploma in customer service
Course level
Level 2
Is this course online or in person?
You will attend this course in person at one of our locations
Course subject
Vocational
Age requirements
16-18
Full or part-time
Full-time
Entry requirements
There are no entry requirements for this course
Does the course take place on a specific day?
This course does not take place on a specific day
Course duration
This course will last for 10 weeks
Course details
This course will give you the skills and knowledge you need to be able to continue onto an apprenticeship or employment in a Customer Service role.
Learning includes:
- Essential customer service skills including (but not limited to) communication skills, reception services, customer sales, information processing and rights and responsibilities in the workplace
- Problem solving
- Working to deadlines
- English, maths and digital skills
Work experience
Twenty to thirty hours of work experience with a local business or charity is required as part of this course. This will take into consideration your preferred future job role and will further develop the practical and problem-solving skills required for progression on to an apprenticeship, further education or employment.